Well, gee

[leethet]

Has ANYONE seen their dvds? Because I checked the web site today (thinking,  "Gee, the release date was a week ago and I haven't heard a word from the people who now have my money.") and it lists the product, which I ordered, and was instantly charged for, in October, as OUT OF STOCK. I'm pissed off. For this kind of lousy nonservice I could have gone with some fly by night online company.

Comments

[klynie1.livejournal.com]

Per the latest press release, all pre-orders were supposed to have been sent out by yesterday. But if my experience is typical, TL have screwed up so badly with this that it's ludicrous. I've ordered it four times (twice on line and twice over the phone), received a confirmation number each time that mysteriously disappeared from their records when I called back to confirm, was never charged on my credit card for any of them and today when I called to see if mine had been sent out, my last "confirmation" number had been lost, too.

Maybe TL was acquired by 6A at some point.

[leethet.livejournal.com]

That's the impression I'm getting. SUP took over LJ and 6A moved on to TL. Sheesh.

[gilda-elise.livejournal.com]

I had heard there was a problem with their getting the cases the discs come in because of the fires and that the orders would be late so I checked on mine a couple of days ago. It showed an estimated ship date of December 7th. But I checked right now and it shows that mine shipped out yesterday.

[obelix]

On one of the MFU lists I'm on several people have pipping up with having received their DVDs or have been told their DVDs have been shipped.

[st-crispins.livejournal.com]

Folks on Channel D have been steadily receiving their orders. As someone commented, apparently the fires interferred with the shipping of the cardboard attache cases.

I'm getting one set for free (I did the commentary and one season liner notes after all) but have receive dnothing yet. Was assured they'd arrive by end of week.

[leethet.livejournal.com]

It would have been nice for TL to tell me my order would be delayed. I checked my order history on the site two days ago and it said in stock. Then this morning it said out of stock. Perhaps one day it might occur to them to actually inform the people they've happily taken money from exactly what's going on and why. Professional companies let you know when there's a delay - you don't have to drag it out of them.

They suck. This was a simple thing to do right, and they failed at it.

[vysila.livejournal.com]

Really, really annoying, I agree. DeepDiscount and Amazon are quite efficient at keeping customers informed; good customer service seems like a no-brainer for anyone who wants to stay in business.

[vysila.livejournal.com]

Who knows? My set supposedly shipped yesterday, but the charge has yet to hit my credit card, so I have my doubts.

[leethet.livejournal.com]

Good luck to all of us. Maybe we'll see them, maybe not.

[st-crispins.livejournal.com]

You could always ask Lin for a set. I hear she's sending out DVD sets of Season 1 for free. :)

[leethet.livejournal.com]

Smart alec! ;-)

[ellessaretta.livejournal.com]

Sorry you're having such rotten luck! I hope you get them soon! :)

I was glad to see you have such a recent post, though! I just tried to email you and it got returned as undeliverable! I was worried the Internet monster got you. :-O

If you have a new addy, wanna email me sometime? If you remember me, that is!
:-[ I've been laying low while I waited to see if something was going to go down or not. It did, so now I got tell everybody. *G*

Hope you get your DVDs today! I'll send you good vibes! Love ya! Loretta ;)

[leethet.livejournal.com]

Ooh ooh! What went down??????????????? What I think????????

TELL ME!

(my old email went away because I moved/changed jobs/had to change to Verizon from hell)

[leethet.livejournal.com]

You can answer here, or I'm now lee_the_t @ verizon.net (remove the spaces)

[cousinnat.livejournal.com]

I got mine today! Shipped media mail from Clarion, Iowa, on Monday, the 3rd. So it took five days to go 200 miles. It was certainly worth waiting for, though. Beautiful packaging! (I've got to shovel the snow before I can look at the content!)

[cousinnat.livejournal.com]

Er, four days. :)

[leethet.livejournal.com]

Oh SURE! Rub it in. Sheesh.