Well, gee

[leethet]

Has ANYONE seen their dvds? Because I checked the web site today (thinking,  "Gee, the release date was a week ago and I haven't heard a word from the people who now have my money.") and it lists the product, which I ordered, and was instantly charged for, in October, as OUT OF STOCK. I'm pissed off. For this kind of lousy nonservice I could have gone with some fly by night online company.

Comments

[st-crispins.livejournal.com]

Folks on Channel D have been steadily receiving their orders. As someone commented, apparently the fires interferred with the shipping of the cardboard attache cases.

I'm getting one set for free (I did the commentary and one season liner notes after all) but have receive dnothing yet. Was assured they'd arrive by end of week.

[leethet.livejournal.com]

It would have been nice for TL to tell me my order would be delayed. I checked my order history on the site two days ago and it said in stock. Then this morning it said out of stock. Perhaps one day it might occur to them to actually inform the people they've happily taken money from exactly what's going on and why. Professional companies let you know when there's a delay - you don't have to drag it out of them.

They suck. This was a simple thing to do right, and they failed at it.

[vysila.livejournal.com]

Really, really annoying, I agree. DeepDiscount and Amazon are quite efficient at keeping customers informed; good customer service seems like a no-brainer for anyone who wants to stay in business.